Privacy Policy
At Casa Flooring, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you have when using our website, placing an order or contacting us.
- Who We Are
Casa Flooring is a UK online flooring retailer supplying flooring, accessories and samples to customers across the United Kingdom.
Contact Information
Email: sales@casaflooring.co.uk
If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.
- Information We Collect
- Name, email address, telephone number and delivery or billing address
- Order details, including products purchased, samples requested and delivery information
- Account details, where you create an account with us
- Communications you send to us through email, live chat, contact forms or social media
- Information you provide when requesting a quote, product advice or customer support
- Website usage, device and technical information, such as IP address, browser type, pages visited and referral source
- Marketing preferences and consent choices
- Payments: Stripe, PayPal, Klarna — we never store full card details.
- How We Use Your Information
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Restrict or object to certain types of processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information in a portable format
- Opt out of direct marketing at any time
- Cookies
Our website uses cookies to improve functionality, remember your preferences, analyse website traffic, and enhance your shopping experience. You can manage cookies through your browser settings.
- Sharing Your Information
We never sell your personal information. We only share data with trusted third parties where necessary, including payment providers, delivery partners, website hosting services, and analytics providers.
- Your Rights
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Restrict or object to certain types of processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information in a portable format
- Opt out of direct marketing at any time
To exercise your rights, contact us at sales@casaflooring.co.uk.
- Data Security
We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. This includes secure systems, restricted access and trusted payment providers.
However, no internet transmission or storage system can be guaranteed completely secure. Please take care when sharing personal information online.
- Changes To This Policy
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.
- Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Casa Flooring
Email: sales@casaflooring.co.uk