Need help with a flooring order, sample request, quote or product question? This page shows when the Casa Flooring team is available and how to contact us for support.
Our customer support team can help with product choice, samples, measurements, delivery questions, order updates, fitting enquiries and aftercare guidance during our published opening hours.
For the quickest support, include your order number if your query relates to an existing order. For quote requests, include room measurements, product choice and your delivery postcode where possible.
If you contact us outside our published opening hours, we will respond as soon as possible when the team is available again. You can still browse products, order samples, request a quote and place orders through the website at any time.
Our FAQ pages are available 24/7 and cover common questions about measuring, delivery, products, aftercare, warranties, orders and returns.
The more detail you include, the easier it is for us to help. Product links, room dimensions, photographs, delivery postcode and order numbers all help our team understand your enquiry quickly.
If you are comparing products, tell us where the floor will be fitted and what matters most to you, such as water resistance, comfort, durability, budget or style.
