We want your flooring delivery to run as smoothly as possible. Here you will find the key information on preparing for delivery, receiving your order and checking your flooring before fitting begins.
Flooring is heavier and bulkier than standard parcels. Before ordering, double-check your address, postcode, and contact number. If your property has restricted access, stairs, or limited parking, contact us first.
Ensure someone is available to accept the delivery. On arrival, check packaging for damage and verify products & quantities match your confirmation. Move flooring indoors promptly and store in a clean, dry location.
Always inspect colour, batch, condition, and quantity before installation. If you spot any issues, stop immediately and contact us with your order number and clear photos. Never install faulty goods.
Delivery charges are calculated according to your order value and product selection, helping us provide clear and fair shipping costs across the UK. Orders placed before 11:00AM may be eligible for next-working-day delivery, subject to stock availability.
To help ensure a smooth delivery, please make sure someone is available to receive your order where required. Flooring products should be inspected upon arrival and stored indoors in a clean, dry environment until installation.
Delivery dates are estimates and may occasionally change due to supplier availability, courier delays or circumstances beyond our control. If your delivery schedule changes, we’ll keep you informed as soon as possible.
If you have any special delivery requirements or access restrictions, please let us know before placing your order so we can make the necessary arrangements and avoid unnecessary delays.
Where a delivery date or delivery window is available, we will provide this during the ordering process or contact you with the relevant details. Availability depends on the product, stock location and delivery address. For time-sensitive projects, please contact us before ordering.
Please tell us before placing your order if your property has stairs, narrow access, restricted parking, gated entry or other delivery limitations. Flooring packs can be large and heavy, so it is important that the delivery route is suitable.
Check your order as soon as it arrives. If you see damaged packaging, damaged flooring or missing items, take clear photographs and contact us straight away with your order number. Please do not install damaged or incorrect goods.
Contact us as soon as possible if you need to amend your delivery address. Changes may be possible before your order has been processed or dispatched, but cannot always be guaranteed once delivery arrangements are underway.
Tracking availability depends on the product and courier used. If tracking information is available for your order, it will be sent to the email address used at checkout. You can also contact our team with your order number for an update.
