These FAQs explain what to check before placing a Casa Flooring order, what happens after checkout and how to get help if something needs attention.
Check your product choice, colour, quantity, room suitability and accessories before completing checkout. Flooring can be bulky, batch-sensitive or cut to order, so it is important to get the details right before payment.
If colour is important, order samples first. If quantity is uncertain, use the measuring FAQs or request a quote before placing a full order.
Once your order is placed, you should receive an order confirmation using the contact details provided at checkout. Review it carefully and contact us quickly if anything looks incorrect.
Orders may move through processing, dispatch and delivery stages depending on stock, product type and courier arrangements. Delivery information will be shared according to the service used for your order.
If you need to change an order, contact Casa Flooring immediately. Changes cannot always be made once products have been processed, cut, packed or dispatched.
For cut-to-size, special order or made-to-measure products, cancellation rights may be limited unless the item is faulty or not as described. Always check the relevant returns and terms pages before ordering.
Yes. You should receive confirmation after checkout using the email address provided with your order.
Contact us as soon as possible. Quantity changes may not be possible once the order has started processing or has been dispatched.
Contact the team quickly. If your order has not been processed, we may be able to advise on the best option.
Check colour, product type, pack size, quantity, waste allowance, delivery address, phone number and accessories.
You can order available items through the website, but it is usually best to review samples before committing to a full flooring order.
Contact Casa Flooring immediately. Address changes may not be possible once the order has been dispatched.
Yes. Check your delivery before fitting and report any issues promptly. Do not fit flooring if you believe there is a fault or delivery problem.
