Flooring delivery can be different from ordinary parcel delivery because products are often heavy, long or bulky. These FAQs explain what to expect and how to prepare.
Check your delivery address, postcode, phone number and access details before placing your order. If there are parking restrictions, narrow roads, stairs, lifts or difficult access, tell us as early as possible.
Make sure you have space to store flooring indoors in a clean, dry area. Some products may need to acclimatise before fitting, so plan your installation date carefully.
Flooring packs, rolls and accessories can be heavy. Arrange for someone to be available to receive the order where required and check the delivery against your order details.
Inspect packaging and products before fitting. If you notice damage or missing items, take photographs and contact Casa Flooring promptly.
Store flooring according to the product instructions and keep it away from moisture, extreme temperatures or direct damage. Do not book fitting too tightly around delivery in case there are delays or issues that need resolving.
If anything looks incorrect, stop and contact us before installation. Fitting a product may affect how a delivery or product issue can be handled.
Delivery times vary by product, stock availability and courier service. Estimated delivery information is shown during the ordering process where available.
Delivery charges depend on order value, product type and delivery location. Review the delivery cost at checkout before completing your order.
Bulky flooring deliveries may be kerbside or ground-floor only depending on the courier. Check delivery details before ordering if access is difficult.
For many flooring deliveries, someone should be available to receive and check the order.
Take photographs, keep packaging and contact Casa Flooring promptly before fitting the flooring.
Delivery date options depend on the product and courier service. Contact us if timing is important.
