Use this page to check the progress of your Casa Flooring order and find out what to do if you need help with delivery, dispatch or order details.
Have your order number and the email address used at checkout ready. These details help identify your order quickly and reduce delays when contacting the team.
If you have only just placed your order, allow time for processing information to update. Flooring orders may involve stock checks, packing, courier booking or supplier dispatch depending on the product.
When tracking information is available, it will show the latest progress for your delivery. Some bulky flooring orders may be handled differently from small parcel deliveries, so tracking detail can vary by courier and product type.
Make sure someone is available to receive the delivery where required. Flooring packs and rolls can be heavy, so plan ahead for safe storage indoors once delivered.
If your tracking has not updated, your delivery has been missed or you believe the order details are incorrect, contact Casa Flooring with your order number. Include clear information so the team can investigate quickly.
When your flooring arrives, inspect the delivery before fitting. Report missing, damaged or incorrect items promptly and keep packaging until the issue has been reviewed.
You will usually need your order number and the email address used when placing the order.
Tracking may take time to update after dispatch, and some bulky flooring deliveries have limited courier updates compared with standard parcels.
Contact Casa Flooring immediately. Address changes may not be possible once the order has been processed or dispatched.
Check the products, packaging, quantities and condition before fitting. Report any concerns promptly.
Avoid booking fitting too tightly around delivery. Inspect the flooring first and allow for any unexpected delays or issues.
