Keeping an eye on your Casa Flooring order is quick and easy. Check the latest available status, monitor delivery progress and stay informed from dispatch through to arrival.
Stay informed at every stage of your flooring order. Our order tracking system provides the latest updates, so you always know where your order is and what to expect next.
Every order goes through several stages before it reaches your door.
Many flooring products are bulky and heavy we recommend preparing your space.
Before installation, inspect your delivery carefully.
Tracking or status updates may become available once your order has been processed or dispatched. Processing times can vary depending on product availability, order size and delivery location.
Tracking updates can occasionally take time to appear, especially shortly after dispatch. Please allow a little time, then contact our team with your order number if you need further help.
Some orders contain products that are stored or dispatched from different locations. Flooring, accessories, samples and other items may therefore arrive in separate deliveries or on different dates.
Contact us as soon as possible if you need to change your delivery address or contact details. Changes may be possible before your order has been processed or dispatched, but cannot always be guaranteed once delivery arrangements are underway.
Please inspect your order on arrival. If there is visible damage, missing items or an incorrect product, take clear photographs and contact us immediately with your order number. Do not install the flooring until the issue has been reviewed.
Yes, another person can usually accept your delivery, provided they are available at the delivery address and able to check the number of packs and condition of the packaging. Please make sure they know to report any visible issues promptly.
Have a question about your delivery or order status? Our friendly customer support team is here to help.
