Flooring warranties are designed to protect customers against qualifying product issues, but they also come with conditions. These FAQs explain the common warranty points to understand before and after installation.
Warranty cover can vary by brand, product type, domestic or commercial use, wear rating and installation method. Always check the warranty information for the specific product you are buying.
A product may have different terms for residential and commercial environments. A floor suitable for a bedroom may not carry the same cover in a busy retail space, so room suitability matters.
Many flooring issues are caused by unsuitable subfloors, moisture, incorrect adhesive, poor acclimatisation or fitting errors. These may not be covered by a product warranty.
Before fitting, check that the subfloor is clean, dry, smooth and suitable for the flooring type. Follow manufacturer instructions for underlay, expansion gaps, adhesives, temperature and moisture levels.
If you ever need to raise a warranty query, useful evidence may include your order number, product details, batch information, installation date, fitter information, photographs and aftercare history.
Do not continue fitting a product if you notice a visible concern before installation. Contact Casa Flooring before the floor is installed, as fitted products can be harder to assess.
Warranty cover depends on the product and manufacturer. It may cover qualifying manufacturing faults, but it will not usually cover misuse, incorrect fitting or unsuitable conditions.
Yes. Warranty periods and conditions vary by product type, brand and whether the flooring is used in a domestic or commercial setting.
Yes. Incorrect installation, unsuitable subfloor preparation or use of the wrong accessories can affect warranty eligibility.
Yes. Check colour, batch, product condition and quantity before fitting. Do not fit flooring if you believe there is a problem.
Everyday scratches, dents or wear caused by use are often not covered. Check the product-specific warranty terms.
Using unsuitable cleaning products may affect warranty cover. Always follow the recommended care instructions.
Keep your order number, product information, photographs, installation details and care records where possible.
