We want your flooring delivery to run as smoothly as possible. This page explains how to prepare, what to check when your order arrives and why inspection before fitting is essential.
Flooring is often heavier and bulkier than standard online orders. Before checkout, make sure your delivery address, postcode, phone number and access information are correct. If your property has restricted access, limited parking, stairs, lifts or narrow roads, contact us before ordering.
Delivery charges and lead times can vary by product, order value and location. Review the delivery information shown at checkout and contact Casa Flooring if you need clarification before placing your order.
Arrange for someone to receive the delivery where required. Check the packaging for visible damage and confirm the products and quantities match your order details.
Move flooring indoors as soon as possible and store it in a clean, dry place according to the product instructions. Do not leave products exposed to rain, damp or extreme temperatures.
Always inspect colour, batch, condition and quantity before fitting. If there is a problem, stop and contact Casa Flooring with photographs and your order number.
Do not install flooring you believe is incorrect, damaged or faulty. Once a product has been fitted, it can be more difficult to resolve issues that should have been reported before installation.
Ninety-five percent of our catalog items fall into the standard shipping category. However, please note that certain wood and LVT flooring products may be subject to a higher shipping rate for orders under £350.
Delivery will be made to the address provided at checkout, subject to courier access and delivery terms.
Contact Casa Flooring immediately. Changes may not be possible once the order has been processed or dispatched.
Store flooring indoors in a clean, dry area and follow the product instructions for acclimatisation or storage.
Yes. Check the product, colour, batch, condition and quantity before any fitting work begins.
Contact Casa Flooring promptly with your order number, photographs and a clear description of the issue.
