Terms & Conditions
These terms and conditions explain how Casa Flooring orders, website use, payments, delivery and customer responsibilities are handled. Please read them carefully before placing an order.
Using this website
By using the Casa Flooring website, you agree to use it responsibly and provide accurate information when placing orders, requesting quotes or contacting our team. Product information is provided to help customers make informed decisions, but it should always be checked before purchase.
We aim to keep product details, pricing and availability accurate. However, errors can occasionally occur. If we identify an issue with an order, price, product listing or availability, we will contact you to explain the next steps.
Orders and payment
When you place an order, you are responsible for checking the product, colour, quantity, delivery address, contact details and payment information before checkout. An order confirmation confirms that we have received your order request; it does not always mean every item has been processed or dispatched.
Payment must be completed using the available checkout methods. Flexible payment options, where available, are subject to the relevant provider’s terms, eligibility checks and approval process.
Products, delivery and fitting
Flooring products can vary in shade, texture, batch and pattern placement. Samples are recommended before ordering, but samples are a guide and may not show every natural or manufacturing variation.
Customers are responsible for checking products before fitting. Do not install flooring if you believe it is damaged, incorrect or faulty. Installation can affect how product or delivery concerns are assessed.
Returns, cancellations and responsibility
Returns, refunds and cancellations are handled according to the relevant returns policy, product type and order status. Cut-to-size, bespoke or special order products may have restrictions unless faulty or not as described.
Nothing in these terms is intended to affect your statutory rights. For full legal accuracy, this page should be reviewed alongside Casa Flooring’s final policies and current trading details before publication.