Terms & Conditions
These Terms & Conditions outline how Casa Flooring operates including the use of our website, placing orders, payments, deliveries, returns, and customer responsibilities. By accessing our website or placing an order, you agree to the terms set out below. Please read them carefully before making a purchase.
- Website Use
By using the Casa Flooring website, you agree to use it lawfully and provide accurate, complete, and up-to-date information when placing orders, requesting quotations, or contacting our team.
We work hard to ensure that all product descriptions, images, specifications, prices, and availability are accurate. However, occasional errors or updates may occur. If we discover an error affecting your order, we will contact you promptly to explain the situation and discuss the available options before processing your purchase.
- Orders & Payments
Before completing your purchase, please carefully review your order details, including the selected products, colours, quantities, delivery address, and contact information.
Submitting an order and receiving an order confirmation email confirms that we have received your request, but it does not guarantee acceptance or immediate dispatch. Orders remain subject to stock availability, payment verification, and final confirmation.
Finance options: Where finance or flexible payment options are offered, they are provided by third-party finance partners and remain subject to eligibility checks, approval, and the provider’s own terms and conditions.
- Product Information
Many flooring products are manufactured using natural materials or production processes that can result in slight variations in colour, grain, texture, finish, and pattern. These characteristics are normal and should not be considered defects.
Recommendation: We strongly recommend ordering free or paid samples before purchasing larger quantities. While samples provide an excellent indication of the product, they may not exactly match the final flooring due to natural variation, lighting conditions, or production batches.
- Delivery & Installation
Please inspect all flooring carefully upon delivery and before installation.
If you believe a product is incorrect, damaged, defective, or incomplete, do not install it. Contact our customer support team immediately so we can investigate and provide the appropriate solution.
Important: Once flooring has been installed, it may be considered accepted, and this can affect our ability to assess claims relating to visible defects, incorrect products, or delivery issues.
- Returns & Cancellations
Returns and cancellations are handled in accordance with our Returns Policy and applicable consumer legislation.
Unused products may be eligible for return within the stated return period, provided they are in their original condition and packaging. Bespoke, made-to-order, cut-to-size, clearance, or special-order products may not be eligible for cancellation or return unless they are faulty or not as described.
Please refer to our Returns Policy for complete information regarding eligibility, procedures, and any applicable conditions.
- Limitation of Liability
Casa Flooring shall not be responsible for losses resulting from incorrect measurements, unsuitable installation, improper storage, or failure to inspect products before fitting.
Our liability will always be limited to the extent permitted by applicable law.
- Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, legal requirements, or services. Any revised version will be published on this page and will take effect immediately upon publication.
- Your Consumer Rights
Nothing in these Terms & Conditions is intended to limit or exclude your statutory consumer rights. If any provision of these terms is found to be unenforceable under applicable law, the remaining sections will continue to apply.
If you have any questions regarding these Terms & Conditions, our team will be happy to assist you before you place your order.