Privacy Policy
At Casa Flooring, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data.
By using our website, placing an order, requesting samples, or contacting us, you agree to the practices described in this Privacy Policy.
- Who We Are
Casa Flooring is an online flooring retailer supplying flooring products, accessories, and samples throughout the United Kingdom.
Contact Information
Email: info@casaflooring.co.uk
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
- Information We Collect
We may collect the following categories of personal information:
Personal Details
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
Order Information
- Products purchased
- Order history
- Delivery information
- Customer service communications
Technical Information
- IP address
- Browser type and version
- Device information
- Website usage data
Marketing Information
- Preferences regarding marketing communications
- Interaction with promotional emails and advertisements
Payment Information
Payments are securely processed by trusted third-party payment providers including Stripe, PayPal, Klarna, and other approved payment services. We do not store your full payment card details on our servers.
- How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver flooring products and samples
- Provide customer support
- Respond to enquiries
- Improve our website and services
- Prevent fraud and maintain security
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law
- Legal Basis for Processing
Under UK GDPR, we process personal data on one or more of the following legal grounds:
Contractual Necessity
To fulfil orders, provide products, and manage customer accounts.
Legitimate Interests
To improve our services, prevent fraud, maintain website security, and understand customer needs.
Legal Obligations
To comply with tax, accounting, consumer protection, and other legal requirements.
Consent
Where required, such as for certain marketing activities and non-essential cookies.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
Cookies may be used to:
- Remember your preferences
- Maintain shopping cart functionality
- Analyse website performance
- Improve website security
- Deliver relevant advertising
You can manage or disable cookies through your browser settings. Please note that certain website features may not function correctly if cookies are disabled.
- Analytics and Advertising
We may use trusted third-party services such as:
- Google Analytics
- Google Ads
- Meta Pixel
- Microsoft Advertising
These services help us understand website performance, improve marketing effectiveness, and enhance the customer experience.
Where possible, data used for analytics is anonymised or aggregated.
- Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
- Payment providers
- Delivery and courier services
- Website hosting providers
- Analytics providers
- Professional advisers
- Regulatory authorities where legally required
All third-party providers are required to process your information securely and only for authorised purposes.
- Marketing Communications
We may send promotional emails regarding products, offers, and services where permitted by law.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly at info@casaflooring.co.uk
Unsubscribing from marketing communications will not affect service-related communications regarding your orders.
- Storage of Personal Data
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Typical retention periods include:
- Customer order records: up to 7 years
- Accounting records: as required by UK law
- Marketing data: until consent is withdrawn or no longer required
When information is no longer needed, it is securely deleted or anonymised.
- Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing of your information
- Object to certain processing activities
- Request data portability
- Withdraw consent where applicable
To exercise any of these rights, please contact:
Email: info@casaflooring.co.uk
We will respond to requests in accordance with applicable data protection laws.
- Data Protection
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss or theft
- Alteration
- Disclosure
- Misuse
Security measures include encryption, secure hosting environments, access controls, and regular security monitoring.
- Transfer of Data Outside the UK
Some service providers may process data outside the United Kingdom. Where international transfers occur, appropriate safeguards will be implemented to ensure your information remains protected in accordance with UK GDPR requirements.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes.
Any updates will be published on this page with a revised “Last Updated” date.
- Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Casa Flooring
Email: info@casaflooring.co.uk